There are some other restrictions of note. Edit: Note that Steam's policy has changed on this, please see other answers. No matter how much you read, no matter how many YouTube videos you pore over, you don't know how your rig is going to run a game prior to buying it and launching it yourself. Valve carved out exceptions for local consumer protection laws in the European Union and New Zealand, but even these were. This article was co-authored by our trained team of editors and researchers who validated it for accuracy and comprehensiveness.
Refunds are awarded within a week of approval to the account's Steam Wallet or through the original payment method depending on whether that is supported or not. The email says that Valve is reviewing your request and will get back to you. Where gifts used to exist as items in your inventory, they must now be sent or scheduled to one of your Steam friends at the time of purchase. To learn more about Steam Profile privacy click. Good news for those of us with light wallets and itchy mouse fingers. The support system will ask if you want help fixing technical issues with the game.
Valve will, upon request via help. You can request a refund for nearly any purchase on Steam—for any reason. Would you like to answer one of these instead? Much of the refund process is poorly-explained or hidden from the average Steam user completely, making it tough to understand why the system works the way it does. Note that finding an untouched Steam backup of a game of a particular version can be quite difficult and sharing it may be illegal in your territory. First, you'll need to be refunding the purchase to your Steam Wallet—if you want to refund to your credit card or another external payment method, you'll need to refund the whole transaction or nothing at all. If you, Numbskill, gift a game to your friend Bruin, then your friend Bruin can gift the same game back to you, and you have effectively done the same as if you had both bought it for yourselves.
If it appears to us that you are abusing refunds, we may stop offering them to you. Closing Words Refunds improve the user experience on Steam significantly. The headphones I received with a broken left ear? How To Request A Refund Valve will, upon request via , issue a refund for any title that is requested within 14 days of purchase and has been played for less than 2 hours. I recently bought a game off a website that gave me a product key code nothing unusual , and I redeemed the code on steam. Bear in mind this only applies when you purchase multiple individual games in a single transaction, not when you buy multiple games as part of a bundle. Customers that pre-purchase a title ahead of its release can request a refund at any time before its launch. The service can also bar customers from requesting refunds in the future if it finds they are using it to obtain games for free.
This was a problem when Steam refunds were first rolled out, but Valve subsequently updated the Steam Trading Card system in two key ways to minimize abuse. Together, they cited information from. However you could try requesting that they change the status of it, so you may 'gift' it to someone else who would like it. Can I refund Dota 2 and get back all the hours I spent farming creeps? Is it the second time I buy-and-refund a suspiciously short game? The monitor that showed up with not just a single dead pixel, but a whole dead zone? The request will also need to be made within 14 days of you purchasing the gift, and the recipient can't have played the game for more than two hours. What's your take on Steam Refunds? They raised the limit of how long you can play a game until you have to refund it, so I'm not entirely sure. If you buy something from Walmart, do you go to BestBuy to ask for a refund? I bought a game right before it went on sale.
I thought Steam was like that. Yes, but it's a decidedly confusing process. It is used by millions of gamers at any time of the day and while things could be better in some regards, it is working quite well considering the huge number of users that Steam has to service throughout the day. So, possibly still room for improvement, but a good start. Not to rely on the fundamental goodness of people and hope they don't abuse it.
Answer 1 of 3 : You can only return a Steam game in a place that has legally mandated the ability to return. Guess I should get a refund. Valve will, upon request via , issue a refund for any reason, if the request is made within fourteen days of purchase, and the title has been played for less than two hours. I tried to refund an older purchase of mine, but it looks like I can't. You can't do that in a store.
The request will be then sent to Steam, who will reply to you soon. I bought a game on steam sins of a solar empire: rebellion and I was using a mod for the game. Let alone the issues it raises for games that last under two hours. Valve has laid out some special circumstances where its blanket policy doesn't apply. . If you buy something from Walmart, do you go to BestBuy to ask for a refund? Originally posted by :It's extremely unlikely Steam will 'refund' you for a game you did not buy off them. You can allow the buyer to request a refund if it's within 14 days; with less than 2 hours of playtime.
Because it has attracted low-quality or spam answers that had to be removed, posting an answer now requires 10 on this site the. If you have a technical problem with a game, you can try to get a refund, but I have never tried it. With this primer in hand, your next Steam refund should go a lot more smoothly. Steam offers a generous refund system. Once you have added the information, hit the submit request button to complete the process. And I don't care what the game lets me do, its really boring.